Recently, my father called me in a panic.
There were just a few minutes until Netflix would start streaming a live MMA event, and he couldn’t get into my account. For a while, he had accessed Netflix as an add-on member with his own profile through my household’s account. That day, however, he was logged out and couldn’t use my login credentials to watch Netflix. Instead, he saw a prompt asking him to “add an email address to your profile” to continue.
A Reddit user shared this image of the notification that affected profile owners are seeing.
Credit:
Scotti_Dev/Reddit/Netflix
After some frantic phone troubleshooting and a couple of password resets, we realized that my father had to create his own login to continue using the extra profile I paid for. Although I was able to get him set up in time (for some disappointing bouts), the situation was confusing and inconvenient.